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Quality Assurance in BPO – An Essential Aspect

We all know that quality assurance stands for a proven process of verifying and checking the quality of a service or product. In a BPO, quality pertains to the level of customer service that ensures the success of the business venture.

Businesses mostly select BPO firms to ensure continued support for their customers. So quality assurance in a business process outsourcing firm will be able to offer clients improved processes.

You can also get quality assurance for call centers at

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Moreover, applying the given standard proves to be one fundamental way to measure the effectiveness of the ongoing business processes.

Quality assurance as an important yardstick improves business procedures. There are some defined standards for judging the existing quality of a BPO firm. Some of the most important standards are Six Sigma, Total Quality Management, ISO 900 and others.

Benefits of a Call Center

There are many benefits to using a call center. The main benefit is an increase in profitability brought about by improving efficiency.

There is more time for staff to perform their core functions instead of answering calls or processing applications. The fees for outsourcing to call centers are minimal compared to paying full-time staff.


There are a wide variety of services that call centers offers: These include:

  • Phone answering service
  • Troubleshooting/technical support services for products
  • Messaging services
  • Voice Mail ordering
  • Outbound Telemarketing services